Main content starts here, tab to start navigating

COVID-19 UPDATE

Patio

a wooden table

We are excited to re-open our patios so that guests can enjoy the summer weather! Some tables are blocked off to respect social distancing guidelines. Tabletop signage will indicate which tables are not available. Guests will not be permitted to sit in those areas to ensure social distancing guidelines are met. 

Ontario: Patios are open with social distancing guidelines in place.
Quebec: Patios are open with social distancing guidelines in place + 50% capacity in-restaurant dining. 

Online Ordering

To provide more contactless ordering options for our guests, we’ve implemented a new online ordering system on our website. It’s easy to use and we hope it helps our guests feel more comfortable when grabbing takeout with us. Just go to our website to order online right now—there’s no need to call us unless you’d like to say hello!

Screening / Temperature Checks

a hand holding a cell phone

We want to ensure everyone on our team is healthy and strong. When employees arrive at our restaurants, they can expect a touch-free, non-invasive temperature reading to make sure they’re well enough to come to work. Management will be trained and responsible for conducting the temperature check, and ask those with temperatures above 100°F (38°C) to return home. 

Employees will also be asked if they have any symptoms of illness and if they have come in contact with anyone ill or presenting signs of illness. These steps are to protect other employees, guests, and community from risk of exposure. 

Hygiene Ambassador

Welcome our new Hygiene Ambassador to the KINKA IZAKAYA team! The Hygiene Ambassador will be in charge of protecting the safety and well-being of our employees and guests, maintaining the cleanliness of the restaurant, managing the flow of all guests who enter, seating guests at designated tables while maintaining a six feet distance, and answer any questions regarding standards and protocols.

Sanitation Station

a laptop computer sitting on top of a wooden table

Find sanitation stations on our patios and dining rooms where hand sanitizer and helpful information on how we’re protecting everyone’s health can be found.

Health Declaration Form

a screenshot of a cell phone

To protect everyone’s health and safety, we’re asking all dine-in guests to sign a Health Declaration Form upon arriving at our restaurants which includes providing their name and contact info. Guests will only be contacted if there was a risk to their health during their visit (i.e. a confirmed case of COVID-19 was within the restaurant.)

Floor Markers

a close up of a sign

To help guests adjust to our new restaurant layouts and respect social distancing guidelines, we have placed floor markers throughout the restaurant to guide dine-in and takeout guests, and delivery drivers. Yellow markers are placed at the waiting area for takeout customers and delivery drivers, and red markers indicate the path to follow for dine-in guests.

Digital Menu

a close up of a book

We’re introducing some new contactless options to better serve you! With our new digital menu that you can view on your phone using a QR code, it makes ordering easier and safer for everyone. Find the QR code throughout the restaurant

Disposable Cutlery

Disposable cutlery is always available upon request for all guests.

Pinpads

a cellphone sitting on a wooden table

To keep our POS terminals clean, we have wrapped our pinpads with a disposable plastic film that will be cleaned and disinfected between every use. We will not be accepting cash at this time.

Customer feedback

a number of animals in a room

We asked you and all our fans on social media what you wanted to see in our restaurants as we move forward into a future with COVID-19. You spoke, we listened. We saw all of your comments and messages, and thanks to you, we’ll be introducing some new changes when we re-open.

Takeout packaging

Every order will be packed in our new takeout bags with a flap feature to better protect its contents. And as always, we will prepare your order with care.

Plexiglass

a dining room table

We’ve also installed new plexiglass shields at our greeting area. This is to ensure we respect social distancing guidelines and protect our staff and guests.

Personal Protection Equipment (PPE)

a person holding a glass of wine

To protect the health and safety of our guests and staff, we’re wearing personal protective equipment (PPE) which includes a face mask that covers the nose and mouth. Don’t be alarmed if you don’t recognize us—it’s still the same faces and smiles you’re used to seeing under our masks. We wear them for you, for us, and for the community.

KINKA IZAKAYA X United TO-gether

a group of people standing in front of a cake

We’ve partnered with United TO-gether, a non-profit grassroots initiative that provides meals to hospital staff in the Toronto area fighting the COVID-19 pandemic, so we can say thank you to our frontline healthcare workers. With their help, we’ve treated so many incredible hospital employees in the city with lunch and we’re still going. Our thanks goes to them and to United TO-gether who donate their time to deliver our meals.

What #expectmorecare❤️ means

a close up of a logo

New look, same KINKA IZAKAYA. If you noticed our logo change, don’t worry—it’s still us. Our new #expectmorecare❤️campaign just means that we’re even more focused on protecting the health of our guests, staff, and our community. Not only are we implementing some new changes such as increased sanitation in our restaurants, we’ll also have contactless options and more.

Curbside pick up

With curbside pickup, guests can stay inside their cars or just wait outside the restaurant while we bring their order right to them. We want to make it as easy, comfortable, and safe for everyone to receive their food, and for our staff to serve you. It’s just one of the many changes we’re implementing with #expectmorecare❤️ as we move forward in this changing landscape with COVID-19. 

All you have to do is: 

1. Call us to order
2. Provide us with the details of your car including make, model, and license plate number.
3. Call us when you arrive and confirm your car details.
4. We’ll come outside to you with your order and our POS terminal.